Privacy Policy

Our contact details

Name: Maria Heffer

Address: Court View, Solsbury Lane, Bath BA1 7HB

Phone Number: 07786 668278

General principles

We are committed to keeping your information private. By your information we mean any information about you that you or third parties provide to us. This policy relates to the privacy of your information at www.thebathgreenhouse.com.

The type of personal information we collect

We currently collect and process the following information:

Name and contact details.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

To enable orders to be processed and delivered accurately.
To allow the details and directions for workshops to be delivered accurately.
To enable us to contact you in the event of changes to orders or workshops.
To enable us to update you on forthcoming events, as requested.

We also receive names and contact details indirectly, from customers ordering gifts and experiences for others.

We use the information that you have given us in order to deliver orders, events and workshops.

We do not share this information. However, we do use cookies to optimise the performance of our website, and they are also used by our website hosting provider to analyse performance metrics. See https://www.squarespace.com/privacy.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is to meet our contractual obligations to you.

How we store your personal information

Your information is securely stored by Squarespace.

We keep your name and contact details to enable us to keep you informed of future events, services and products and to provide requested subscription services. We will retain your contact details until you notify us otherwise.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact maria@thebathgreenhouse.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to maria@thebathgreenhouse.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk